1. Commissioning a Custom Build
By placing a deposit for a custom steel frame, you are entering an agreement with Steel & Spoke Cycles to design and construct a bespoke bicycle frame based on your specific rider geometry.
Due to the highly individualized nature of bespoke frame building, no two builds are identical. We provide a projected build timeline at the moment your deposit is received, though workshop schedules may fluctuate. We will keep you updated throughout the cutting, welding, and finishing phases.
2. Geometry Approval & Modifications
Before any steel tubing is cut, you will receive a comprehensive frame geometry chart for your review. It is your responsibility to review and sign off on this design.
Once the geometry design is approved by you and physical fabrication begins, structural changes cannot be made. Any requested alterations after fabrication has started will incur additional workshop fees and significant delays to your delivery timeline.
3. Deposits, Pricing & Final Payment
- Deposits: A non-refundable deposit is required to secure your place in the workshop queue and cover the initial cost of sourcing materials and specialized tubing.
- Pricing: The final quote provided prior to your deposit covers the agreed-upon frame specifications. Custom paint, unique lug work, or specialized components added later will adjust the final total.
- Final Payment: The remaining balance must be paid in full before the completed frame is shipped or handed over.
4. Craftsmanship Warranty
We stand behind the structural integrity of every weld and brazed joint that leaves our workshop. Our frames carry a limited warranty against defects in craftsmanship for the original owner.
This warranty does not cover normal wear and tear, paint degradation, improper assembly by third parties, crashes, or modifications made after the frame has left our workshop.
5. Communication & Contact Information
Clear communication is crucial to a successful custom build. If you have questions regarding these terms, your queue status, or final payment details, please reach out directly.
- Email: hello@steelandspoke.se
- Phone: +46 60 13 47 82
- Address: Storgatan 30, Sundsvall, Västernorrland 852 30, Sweden